Home › FAQ
Short answers, sourced from Didpop's help center
Account, orders and fees
- Does signing up require a mainland mobile number?
- It does not; Didpop's own sign-up steps never ask for one. An email box, a username field and a password field, plus a one-time code, cover the whole form.
- What does Didpop charge to place an order?
- It depends entirely on where the item comes from. Ten marketplaces (Taobao down through Yuppo) cost nothing extra; the three secondhand apps Didpop names, Xianyu, Paipai and Zhuanzhuan, are a flat RMB 20 regardless of price; anywhere else on the internet is billed at a tenth of the order's value.
- Why was I charged more than the converted price?
- A cross-border handling charge is added on top of the converted amount whenever you pay by card or PayPal; see the Fees page for the worked numbers from Didpop's own help article.
- Is there a new-user discount?
- Didpop documents percentage-off and fixed-amount discount codes that apply to international shipping, but no specific new-user welcome value is published anywhere in its help center as of this capture. We are not going to guess a number here.
- Does my VIP tier change the fees I pay?
- Yes, according to Didpop's own fee-standards article, but only for the 10% out-of-network service fee bucket; the exact tier thresholds and adjusted percentages were not published anywhere in the help center as of this capture, so budget using the flat 10% and treat any tier discount as a bonus.
- Can I earn money through Didpop's affiliate program?
- Didpop runs an Affiliate Alliance you apply to from the personal center, earning a bonus per linked user's completed, paid parcel order. The overview article is public; the full 6-tier bonus percentage table was not fully captured in our review of the help center, so check the current figures inside your own account before relying on them.
Shipping, storage and returns
- How long can an item sit in the warehouse for free?
- 90 days from the day it is marked stocked in. After that, storage runs CN¥0.1 per item per day until day 180, when an unclaimed item is treated as abandoned.
- What if my parcel arrives with no matching order?
- Didpop's help center documents a separate 60-day window for unmatched or unusual parcels signed in without an order on file, with no reminder sent before the cutoff.
- Can I return something after it ships internationally?
- The 5-Day Return/Exchange Guarantee is measured from warehousing, not from when you place the order, and runs out at 7 days after sign-in. A list of ineligible categories (custom items, tag-removed items, underwear, food, and others) applies on top of that window.
- What happens if I think an item is not authentic?
- Didpop's Service Agreement states non-authentic products are not permitted for sale through the platform and that it may decline, withhold payment on, or suspend accounts tied to suspected counterfeit-goods orders. A separate complaint route runs through [email protected] with your order and payment evidence attached.
- Does Didpop test electronics before shipping?
- Only under a paid add-on. The free Standard Inspection on electronics checks the exterior and accessories only; actually powering the device on requires the separate Inspection of 3C and Appliance Power service.
- What is the difference between domestic and overseas returns?
- Didpop's help center keeps these as two separate articles covering how freight gets refunded when a parcel bounces back, one for returns within mainland China and one for parcels already shipped internationally; the handling and timing differ, so check the one that matches where your parcel currently is.
Using this site
- Is this didpop.com?
- No. This is an independent guide built around DidPop's own published help-center content. It is not affiliated with and does not speak for the company; buy, pay and ship through the official site.
- Is didpop.com working right now?
- Checked October 23, 2026: no. The site is showing a dated notice that it is undergoing an internal system upgrade and expects to be unavailable for about 30 days. See the Updates page for what the notice says and when we last checked.
- Why does the fee example use 2.9% when the article also says 5%?
- That is a genuine inconsistency we found in Didpop's own payment-methods article, not a typo on our side. See the Fees page for both numbers side by side.
- Where do the product pictures on the Spreadsheet page come from?
- A general catalog search, not a curated best-of list and not a Didpop-provided feed. Treat them as a sample of what a category shelf looks like, confirm current price and stock on the actual listing before you order.
- Does this site track me?
- Outbound links carry a utm_source tag so Didpop's own analytics can see a visit came from this site, which is standard for an independent guide. This site itself does not run any tracking script or set any cookie of its own.